APAC Digital Portfolio Customer Success Manager

Telenor; Singapore; Sur place; SGD 120 000 - 190 000; Plein temps

Résumé du poste

Telenor Linx is seeking a Customer Success Manager APAC, Digital Portfolio to support and grow our Mobile Network Operator customers across the APAC region. You will own onboarding, product adoption, and customer value realization for the Digital Portfolio including DCB, service bundling, and Millom.

You will collaborate with Product, Engineering, Operations, and Partnerships, leading launches and customer growth while supporting renewals and ecosystem expansion.

Qualifications

• Bachelor’s or Master’s degree in Business, Economics, Engineering, Computer Science, Information Technology, or a similar discipline.
• 6+ years of experience in Customer Success, Account Management, Partnerships, Business Development, or similar roles in Telecoms, Digital Services, SaaS, Payments, or Technology.

Responsabilités

• Own the success, growth, and retention of a portfolio of Mobile Network Operators across APAC.
• Lead onboarding and implementation of Digital products, ensuring successful launch and adoption.
• Build trusted relationships with commercial, business, and technical stakeholders.
• Bridge between customers and internal Product, Engineering, Operations, and Partnerships teams.
• Identify growth opportunities and drive product adoption, upsell, and expansion initiatives.

Connaissances

Commercial mindset

APIs & integrations

Stakeholder management

Analytical thinking

Formation

Bachelor’s or Master’s degree in Business/Engineering/CS

Outils

APIs

Digital platforms

Description du poste

Telenor Linx is seeking a Customer Success Manager APAC, Digital Portfolio to support and grow our Mobile Network Operator customers across the APAC region. You will own onboarding, product adoption, and customer value realization for the Digital Portfolio including DCB, service bundling, and Millom.

You will collaborate with Product, Engineering, Operations, and Partnerships, leading launches and customer growth while supporting renewals and ecosystem expansion.