APAC Digital Operations Specialist

INTEGRITY PARTNERS PTE. LTD.; Singapore; On-site; SGD 52,000 - 75,000; Full time

Job summary

INTEGRITY PARTNERS PTE. LTD. in Singapore is expanding its regional digital hub and is seeking an agile Digital Operations Specialist.

You will act as the primary operational owner for multiple live enterprise platforms across the APAC region, ensuring high application uptime and providing L1/L2 support to business users. You will coordinate with vendors, handle SLAs and incident responses, manage user access and SOPs, and act as the main liaison among commercial teams, IT, and external

Qualifications

• Diploma or Degree in Computer Science, IT, Information Systems, or a related discipline.
• 2 to 4 years of hands-on experience supporting live digital systems, web applications, SaaS products, or CRM platforms.
• Proven experience handling system administration (user permissions, app setup) and ticketing/incident triage processes.
• Strong track record of vendor management and SLA tracking.
• Excellent communication skills to interact with cross‑functional regional stakeholders.

Responsibilities

• Oversee day-to-day operations and system availability for live SaaS, web, and enterprise applications across regional markets.
• Act as the first line of support for business users, reproducing bugs, running initial diagnostics, and resolving system configuration issues.
• Manage external software vendors to ensure strict adherence to SLAs, incident resolution timelines, and system upgrades.
• Handle platform administrative tasks, including user access management, permission controls, and maintenance of system runbooks/SOPs.
• Serve as the key bridge between commercial business teams, internal IT, and third‑party technology partners.

Skills

Communication

Vendor management

SLA tracking

Education

Diploma or Degree in Computer Science/IT/Information Systems

Tools

Ticketing systems

CRM platforms

Job description

INTEGRITY PARTNERS PTE. LTD. in Singapore is expanding its regional digital hub and is seeking an agile Digital Operations Specialist.

You will act as the primary operational owner for multiple live enterprise platforms across the APAC region, ensuring high application uptime and providing L1/L2 support to business users. You will coordinate with vendors, handle SLAs and incident responses, manage user access and SOPs, and act as the main liaison among commercial teams, IT, and external