Regional Digital Operations Specialist

REVUP CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

REVUP CONSULTING PTE. LTD. seeks a capable platforms professional to own the day-to-day operations of APAC digital platforms, including CRM, SaaS tools, websites, and internal systems.

You will monitor health, diagnose issues, and be the first point of contact when something breaks. You will coordinate with vendors, raise tickets, track SLAs, and manage access and configuration across multiple platforms. The role requires hands-on administration, clear communication with business users and IT,

Qualifications

• Min 2 years experience supporting digital platforms, SaaS tools, CRM systems, or enterprise applications.
• Real experience owning a platform after it went live, not just during the project phase.
• Direct experience coordinating with vendors: raising issues, tracking SLAs, escalating when needed.
• Hands-on platform administration: user access, permissions, configuration, independently.
• Comfortable working across multiple platform types.
• Strong communication skills, able to explain technical issues to non-technical stakeholders.

Responsibilities

• Own the day-to-day operations of multiple live digital platforms across APAC (CRM, SaaS tools, websites, mobile apps, internal business systems)
• Monitor system health and be the first point of contact when something breaks
• Diagnose issues before escalating, tell apart a user error from a config problem from an actual vendor bug
• Coordinate directly with vendors: raise tickets, track SLAs, elevate when they slip
• Handle platform administration yourself, user access, permissions, and system configuration
• Keep documentation, runbooks, and support guides current
• Be the link between business users, customers, IT, and vendors

Skills

Platform admin

Vendor coordination

SaaS tools

CRM systems

Enterprise apps

Communication

Tools

Ticketing systems

APAC experience

Job description

What You'll Do

• Own the day-to-day operations of multiple live digital platforms across APAC (CRM, SaaS tools, websites, mobile apps, internal business systems)
• Monitor system health and be the first point of contact when something breaks
• Diagnose issues before escalating, tell apart a user error from a config problem from an actual vendor bug
• Coordinate directly with vendors: raise tickets, track SLAs, elevate when they slip
• Handle platform administration yourself, user access, permissions, and system configuration
• Keep documentation, runbooks, and support guides current
• Be the link between business users, customers, IT, and vendors

What You'll Need

• Minimally 2 years experience supporting digital platforms, SaaS tools, CRM systems, or enterprise applications
• Real experience owning a platform after it went live, not just supporting it during the project phase
• Direct experience coordinating with vendors: raising issues, tracking SLAs, escalating when needed
• Hands-on platform administration experience (user access, permissions, configuration), done independently, not just requested from someone else
• Comfortable working across multiple platform types
• Strong communication skills, able to explain technical issues clearly to non-technical stakeholders

Nice to Have

• Experience across more than one APAC market
• Familiarity with incident/ticketing systems and structured SLA tracking

Jessie Alayna Tan (R22109280)

EA License: 22S1193