APAC Cybersecurity Customer Success Specialist

WatchTowr Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

WatchTowr Pte. Ltd. is seeking a Customer Success Manager to support customers and stakeholders in leveraging our cybersecurity technologies, while acting as a key execution resource across customer support, internal projects, and tooling.

This role is ideal for someone early in their CS career, with growth into a Senior CSM over time, and involves close collaboration with customers, the watchTowr product, and internal teams to ensure high-quality customer care and outcomes.

Qualifications

• 2+ years in a customer success or project management role.
• Experience in cyber security industry (ideally Threat Intelligence and/or Offensive Security-type solutions), managing enterprise SaaS accounts.
• Experience engaging with business stakeholders in client environments.
• Comfortable in an execution-heavy role with customer-facing and internal responsibilities.
• Strong written and verbal communication with ability to understand customer pain points.

Responsibilities

• Own a book of customers based in APAC as their primary point of contact for day-to-day success, questions, and coordination.
• Lead onboarding, regular check-ins, and service reviews to maintain engagement and clear outcomes.
• Manage inbound support tickets, triage, and coordinate with Engineering, Labs, and Product as needed.
• Track customer health signals, risks, and renewal dates; escalate early when risk is identified.
• Support renewals and expansion opportunities with existing accounts, collaborating with senior CSMs when appropriate.
• Assist senior CSMs to support larger or complex accounts during busy periods, incidents, or proof-of-value engagements.
• Own internal CS projects such as process improvements, documentation, tooling cleanup, and CS reporting.
• Help maintain and improve internal systems like HubSpot, Vitally, Intercom, and internal knowledge bases.

Skills

Customer Success

Project Management

Stakeholder Engagement

SaaS Metrics

Communication

Tools

Gainsight

HubSpot

Intercom

Job description

WatchTowr Pte. Ltd. is seeking a Customer Success Manager to support customers and stakeholders in leveraging our cybersecurity technologies, while acting as a key execution resource across customer support, internal projects, and tooling.

This role is ideal for someone early in their CS career, with growth into a Senior CSM over time, and involves close collaboration with customers, the watchTowr product, and internal teams to ensure high-quality customer care and outcomes.