APAC Customer Support Director – Strategy & Growth

pitchbookdata; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Physical Health

Private medical insurance

Private life insurance

Parental leave

Education subsidies

Descripción de la vacante

PitchBook, a Morningstar company, is seeking a Director, APAC Customer Support to lead the regional support team and drive efficiency and quality across the APAC region. You will collaborate with global leaders to set strategy, hire, coach, and design onboarding programs, while aligning with the company’s emphasis on customer success and cross-functional collaboration.

The role requires strong leadership, a client-first attitude, and comfort operating in a fast-paced financial services

Formación

• Bachelor's degree required.
• 5+ years of professional management or team lead experience.
• Authorized to work in Singapore without visa sponsorship now or in the future.

Responsabilidades

• Lead APAC Customer Support Managers to meet global SLA goals.
• Provide coaching and career development for team members.
• Conduct regular 1:1s to review performance and growth.
• Partner with Global Director to shape APAC support strategy and hiring.
• Oversee onboarding and trainings with People Development team.

Conocimientos

People management

Customer success

Team leadership

Communication

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

PitchBook, a Morningstar company, is seeking a Director, APAC Customer Support to lead the regional support team and drive efficiency and quality across the APAC region. You will collaborate with global leaders to set strategy, hire, coach, and design onboarding programs, while aligning with the company’s emphasis on customer success and cross-functional collaboration.

The role requires strong leadership, a client-first attitude, and comfort operating in a fast-paced financial services