APAC Customer Support Director — Lead & Elevate Outcomes

PitchBook Data, Inc; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Parental leave

Retirement contributions via CPF

Employee stock program

Quarterly team building events

Résumé du poste

PitchBook Data, Inc. is seeking an APAC Customer Support Manager to lead a regional team, drive SLA performance, and shape customer success strategies in APAC. You will coach managers, coordinate cross-functionally, and ensure high-quality service across industries.

The role emphasizes collaboration, data-driven decision-making, and a strong client-first attitude. Office-based role in Singapore, with tight coordination across global teams.

Qualifications

• Bachelor’s degree preferably in Business Administration or related field.
• 5+ years of professional management or team lead experience, ideally in a Customer Support or Operations environment.
• Strong leadership and people-management capabilities.
• Excellent verbal and written communication skills with a client-first attitude.

Responsabilités

• Manage a team of Customer Support Managers in APAC to achieve global SLA goals and improve workflow efficiencies.
• Provide coaching and career development for team members as needed.
• Maintain regular 1:1s with Customer Support Managers to recap performance and identify improvements.
• Partner with the Global Director, Customer Support to develop the APAC regional support strategy.
• Set hiring strategy for the APAC region of the Customer Support organization.
• Design onboarding and trainings in collaboration with People Development for updated content.
• Coordinate with Global Director to ensure APAC business-hour coverage.
• Act as escalation point for critical client questions and coordinate issue resolution.

Connaissances

Leadership

People management

Client focus

Communication

Formation

Bachelor’s degree in Business Administration

Outils

Salesforce

Description du poste

PitchBook Data, Inc. is seeking an APAC Customer Support Manager to lead a regional team, drive SLA performance, and shape customer success strategies in APAC. You will coach managers, coordinate cross-functionally, and ensure high-quality service across industries.

The role emphasizes collaboration, data-driven decision-making, and a strong client-first attitude. Office-based role in Singapore, with tight coordination across global teams.