APAC Customer Support Director — Lead & Elevate

PitchBook Data Limited; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Private medical insurance

Wellness incentives

Parental leave

Robust training programs

Job summary

PitchBook Data Limited is seeking a Director for APAC Customer Support to lead regional teams, set strategy, and ensure high-quality client service across the APAC region. The role emphasizes coaching, process optimization, and cross-functional collaboration to improve product and service delivery.

The ideal candidate will bring 5+ years of management experience in customer support or operations, strong communication skills, and familiarity with CRM platforms like Salesforce.

Qualifications

• Minimum 5+ years in management or team leadership, preferably in a customer-focused or operations environment.
• Strong communication skills and a client-first mindset.
• Experience with workflow optimization in fast-paced settings and CRM systems.

Responsibilities

• Lead a team of Customer Support Managers in APAC to meet global SLA goals and improve workflows.
• Provide coaching and career development for team members.
• Develop APAC regional support strategy and hiring plans with Global Director, Customer Support.
• Collaborate with other departments to drive product and process improvements.
• Conduct monthly regional meetings to align performance expectations and best practices.

Skills

Team leadership

Customer success

Workflow optimization

CRM (Salesforce)

Communication

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

PitchBook Data Limited is seeking a Director for APAC Customer Support to lead regional teams, set strategy, and ensure high-quality client service across the APAC region. The role emphasizes coaching, process optimization, and cross-functional collaboration to improve product and service delivery.

The ideal candidate will bring 5+ years of management experience in customer support or operations, strong communication skills, and familiarity with CRM platforms like Salesforce.