APAC Customer Success Lead – Fintech & Compliance

Moonfire; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Equity from day 1

Low-bureaucracy environment

Job summary

Moonfire is looking for a Customer Success Manager located in Singapore. This role is crucial in driving the success of our platform, engaging with customers to identify needs, conducting analyses, and shaping product improvements. You will work independently in a fast-paced environment while managing multiple priorities.

Ideal candidates will have 2-5 years of experience, excellent communication skills, and a strong understanding of data analysis tools to enhance user experience and operational efficiency.

Qualifications

• 2-5 years of experience as a Customer Success Manager at a fintech company.
• Excellent written and verbal communication skills in English.
• Proficiency in data analysis to identify trends.

Responsibilities

• Serve as the primary owner for assigned customer accounts.
• Analyze customer data to uncover actionable insights.
• Work with stakeholders to define and prioritize product enhancements.

Skills

Data analysis

Customer communication

Problem-solving

Product management

Education

Bachelor's degree or similar

Tools

Data analysis tools

Project management software

Job description

Moonfire is looking for a Customer Success Manager located in Singapore. This role is crucial in driving the success of our platform, engaging with customers to identify needs, conducting analyses, and shaping product improvements. You will work independently in a fast-paced environment while managing multiple priorities.

Ideal candidates will have 2-5 years of experience, excellent communication skills, and a strong understanding of data analysis tools to enhance user experience and operational efficiency.