APAC Customer Reliability Engineer — Remote

Phaidra; Singapore; Remote; SGD 99.000 - 158.000; Vollzeit

Benefits dieser Stelle

Remote work

Equity

Competitive compensation

Unlimited PTO

Paid parental leave

Flexible stipends

MacBook

Health insurance

Dental insurance

Vision insurance

Zusammenfassung

Phaidra is hiring a Customer Reliability Engineer who will own post-implementation support for a portfolio of named accounts. You will monitor Prism Insights, diagnose facility anomalies, and work with cross-functional teams to drive adoption and value across customer sites.

Based in Australia or Singapore, you will engage with product, data science, and engineering teams to translate customer needs into product requirements and scalable solutions.

Qualifikationen

• Bachelor level education or higher in relevant engineering/science fields.
• Extensive experience with data center controls and cooling systems is desirable.
• Strong written and verbal communication with customers.

Aufgaben

• Act as SME for Phaidra's platform at customer sites post-implementation.
• Maintain stellar communication with customers.
• Analyze, triage, and diagnose issues using Prism Insights.
• Collaborate with TPMs, SEs, Data Scientists, and Account Executives.
• Travel to sites for training when needed.

Kenntnisse

Chiller plant fundamentals

Electrical power distribution

Thermodynamics for cooling

Industrial & commercial control sys

BACnet & Modbus

Data center cooling methods

Air side chilled water & DX cooling

Cross-functional collaboration

Python scripting

Communication skills

Scrum & Agile

AI/ML in controls

Statistics & analytics

Domain optimization problems

Ausbildung

Mechanical Eng / CS / Software Eng / Control Theory / Applied Math

Tools

Python

Jobbeschreibung

Phaidra is hiring a Customer Reliability Engineer who will own post-implementation support for a portfolio of named accounts. You will monitor Prism Insights, diagnose facility anomalies, and work with cross-functional teams to drive adoption and value across customer sites.

Based in Australia or Singapore, you will engage with product, data science, and engineering teams to translate customer needs into product requirements and scalable solutions.