APAC Solution Deployment & Engineering Leader - Remote

Agilent Technologies Singapore (International) Pte Ltd; Singapore; Hybride; SGD 180 000 - 300 000; Plein temps

Résumé du poste

Agilent Technologies Singapore (International) Pte Ltd seeks an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering organization across the Asia Pacific region. You will build high‑performing teams delivering deployment, support, and customer outcomes.

Lead regional service delivery, coach employees, and align resources with global initiatives while upholding Agilent's values. The role requires travel, remote work option, and focus on scalability and operational

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, Life Sciences, or related discipline.
• 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams and driving development and performance.
• Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and service delivery methodologies.
• Demonstrated ability to manage customer escalations, navigate stakeholder environments, and drive business outcomes.
• Experience translating strategic objectives into operational plans and executing against metrics.
• Excellent communication and relationship-building skills with ability to influence across functions and cultures.

Responsabilités

• Lead APAC service delivery operations for deployment, support, and customer outcomes.
• Build strong customer and cross-functional partnerships to drive revenue growth and satisfaction.
• Develop, coach, and engage employees to strengthen capabilities and leadership pipelines.
• Champion values and foster a culture centered on customer success, collaboration, and accountability.
• Deliver organizational goals, metrics, and financial objectives with operational excellence.
• Ensure compliance with SDE processes, quality standards, security requirements, and company policies.
• Execute regional/global strategic initiatives by aligning resources and stakeholders.
• Drive continuous improvement, scalability, and effective escalation management.

Connaissances

Leadership

Cross-functional collaboration

Strategic planning

Customer focus

Communication

Formation

Bachelor’s degree in related field

Outils

LIMS

ELN

Laboratory informatics

Description du poste

Agilent Technologies Singapore (International) Pte Ltd seeks an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering organization across the Asia Pacific region. You will build high‑performing teams delivering deployment, support, and customer outcomes.

Lead regional service delivery, coach employees, and align resources with global initiatives while upholding Agilent's values. The role requires travel, remote work option, and focus on scalability and operational