APAC Customer Care Lead — Operations & Service

Wabtec Corporation; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

WabtecInspection Technologies is seeking an Assistant Customer Care Manager, APAC to lead the APAC Customer Care team, ensure customer satisfaction, resolve issues, and drive operational excellence across the region. The role requires 8–10 years in customer care or supply chain, 5+ years leading across regions, SAP (SD) experience, and strong communication.

You will define SOPs, manage orders, and report performance while collaborating with stakeholders to improve service levels and customer

Qualifications

• Diploma or Degree in Supply Chain, Business, or IT.
• Min 8-10 years’ experience in customer care/supply chain or equivalent with at least 5 years’ experience leading and managing a team across regions.
• Strong experience in customer service, order fulfilment, order processing.
• Hands-on knowledge and experience with SAP (SD).
• Good understanding of international trade, freight and customs documentation.
• Excellent verbal and written communication to handle escalations, customer inquiries, and internal reporting.
• Passion for delivering exceptional customer experience.
• Sensitive and adaptable to a multi-cultural environment.
• Flexible and adaptable working style.
• Proven ability to lead, motivate, and develop teams—especially across multiple countries or time zones.
• An analytical mindset to translate customer insights into business improvements

Responsibilities

• Operational responsibility for Customer Care team, resources, processes, and systems for Evident Inspection Technologies business in APAC.
• Define team setup, roles and responsibilities, as well as operational routines and processes to ensure highly competitive customer service level.
• Prioritize tasks and allocate resources for daily operation; conduct periodic performance and operational reviews; establish clear SOP and guidelines.
• Be responsible for sales & service commercial administration activities and corresponding customer interaction & communication.
• Defining service levels together with stakeholder functions.
• Implement and develop operational excellence as well as Key Performance Indicators (KPIs) of relevant standard processes.
• Manage team and key stakeholder collaboration across the APAC organization.
• Coordinate/organize continuous training to ensure highest standards

Skills

Customer service

Order fulfilment

Order processing

Multi-cultural environment

Analytical mindset

Education

Diploma or Degree in Supply Chain, Business, or IT

Tools

SAP (SD)

Job description

WabtecInspection Technologies is seeking an Assistant Customer Care Manager, APAC to lead the APAC Customer Care team, ensure customer satisfaction, resolve issues, and drive operational excellence across the region. The role requires 8–10 years in customer care or supply chain, 5+ years leading across regions, SAP (SD) experience, and strong communication.

You will define SOPs, manage orders, and report performance while collaborating with stakeholders to improve service levels and customer