APAC CRM Transformation PMO Lead

Capgemini; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Capgemini is seeking an experienced Regional CRM Program Manager to lead a multi-year transformation across APAC. You will establish and operate the regional PMO, govern the program, align stakeholders, and report to leadership while coordinating with global, regional, and local market teams to harmonize CRM processes.

You will collaborate with business and technology leaders, country representatives, and implementation partners to drive adoption of a global CRM platform across APAC markets,

Formación

• 10+ years in program or project management.
• Experience managing regional or global transformation programs.
• Strong stakeholder management with senior business and tech leaders.
• Experience establishing PMO governance, reporting, and delivery processes.
• Experience working with CRM platforms.
• Understanding of Microsoft Dynamics 365 preferred.
• Strong communication, facilitation, and executive presentation skills.
• Ability to manage multiple countries, priorities and stakeholder groups.

Responsabilidades

• Establish and manage the APAC PMO for the CRM transformation program.
• Drive program governance, steering committee prep, status reporting, and executive communications.
• Coordinate activities across global, regional, and country stakeholders.
• Facilitate requirements gathering and alignment of regional business processes.
• Track milestones, risks, dependencies, issues, decisions, and actions.
• Define and manage project cadence, rhythms, and reporting standards.
• Support planning, rollout, and adoption across APAC markets.
• Ensure consistency between global CRM standards and regional needs.
• Collaborate with business, technology, and vendor teams throughout delivery.
• Maintain program documentation and provide regular updates to leadership.

Conocimientos

Program management

Stakeholder management

PMO governance

CRM platforms

Dynamics 365

Executive communication

Multi-country coordination

Descripción del empleo

Capgemini is seeking an experienced Regional CRM Program Manager to lead a multi-year transformation across APAC. You will establish and operate the regional PMO, govern the program, align stakeholders, and report to leadership while coordinating with global, regional, and local market teams to harmonize CRM processes.

You will collaborate with business and technology leaders, country representatives, and implementation partners to drive adoption of a global CRM platform across APAC markets,