APAC Client Services Director - Growth & Strategy

STACKADAPT (SINGAPORE) PTE. LTD.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

StackAdapt is seeking a Director, Client Services, APAC to lead a high‑performing team across Singapore and Australia, reporting to the SVP, Global Client Services. You will set strategic direction, drive client outcomes, retention, and commercial growth while ensuring operational excellence in APAC.

In this role you will coach leaders, partner with regional Sales, Product, Marketing, and Revenue Operations, and represent APAC in global leadership discussions, shaping the future of StackAdapt

Qualifications

• 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
• Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.

Responsibilities

• Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
• Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
• Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
• Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
• Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
• Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
• Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.

Skills

Client services

Customer success

Account management

Programmatic advertising

Digital media

Adtech

Senior leadership

APAC markets

DSP platforms

Stakeholder management

Job description

StackAdapt is seeking a Director, Client Services, APAC to lead a high‑performing team across Singapore and Australia, reporting to the SVP, Global Client Services. You will set strategic direction, drive client outcomes, retention, and commercial growth while ensuring operational excellence in APAC.

In this role you will coach leaders, partner with regional Sales, Product, Marketing, and Revenue Operations, and represent APAC in global leadership discussions, shaping the future of StackAdapt