APAC Client Experience Analyst — Hybrid & Learning Budget

FundApps; Singapore; Hybrid; SGD 75,000 - 85,000; Full time

Benefits offered by this job

Wellbeing benefits

Learning budget

Flexible hybrid work

Birthday off

Job summary

FundApps is seeking a Client Experience Analyst in Singapore to join the Client Services team. You will be the frontline technical and product support, triaging requests and resolving issues to ensure optimal performance across our product suite.

Reporting to the Senior Client Experience Manager, you will collaborate with Engineering, Regulatory, and Product teams, support APAC clients, and help refine processes while delivering exceptional service for financial institutions.

Qualifications

• Prior background in technical client support, product support, or customer success in a B2B SaaS or fintech environment.
• Experience using support ticketing platforms (e.g., Zendesk, Intercom, Freshdesk).

Responsibilities

• Provide rapid, accurate resolutions to technical and operational client queries via ticketing platforms, email, and phone.
• Diagnose and resolve complex product issues across our compliance, reporting, and surveillance platforms.
• Partner with Engineering, Product, Regulatory, and Client Services teams to escalate and resolve complex technical cases.
• Capture client feedback and contribute to continuous enhancements in our workflows and support tools.
• Assist with internal documentation, sharing product knowledge, and onboarding colleagues across the wider Client Services organization.
• Support clients primarily across the APAC region, with occasional weekend/public holiday coverage.

Skills

Technical aptitude

Communication

Adaptability

B2B SaaS

Tools

Zendesk

Intercom

Freshdesk

Job description

FundApps is seeking a Client Experience Analyst in Singapore to join the Client Services team. You will be the frontline technical and product support, triaging requests and resolving issues to ensure optimal performance across our product suite.

Reporting to the Senior Client Experience Manager, you will collaborate with Engineering, Regulatory, and Product teams, support APAC clients, and help refine processes while delivering exceptional service for financial institutions.