APAC Cash Ops VP — Regional Transformation & Resilience

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 250,000 - 450,000; Full time

Job summary

JPMorgan Chase Bank, N.A. seeks a Vice President to oversee Regional Cash Operations across Asia. You will lead regional projects to boost efficiency, automation, and standard working practices, while ensuring robust controls and regulatory compliance.

The role requires shaping location strategy, centralising processes where appropriate, and managing incident readiness in a matrixed organization. You will collaborate with product, client service, risk, compliance, and branch leads, delivering

Qualifications

• Bachelor Degree required across financial services or related field.
• 10+ years experience in cash operations or cash products within financial services, with leadership or matrix leadership responsibilities.
• Strong understanding of payments and treasury services operations and technology strategy.
• Working knowledge of payments, deposits, and liquidity products and operating flows.
• Proven ability to deliver outcomes through influence across multiple locations and teams without direct reporting lines.
• Strong risk and controls mindset, with experience meeting regulatory expectations and driving remediation to closure.
• Strong execution discipline, with the ability to prioritise, manage competing demands, and deliver to deadlines.
• Strong stakeholder management and networking skills, including the ability to align teams and manage conflict constructively.
• Strong communication skills, with confidence engaging senior stakeholders.
• Demonstrated people leadership capability, including coaching and developing others in a matrixed environment.

Responsibilities

• Own cash operations performance across assigned branches, ensuring consistent delivery and effective escalation.
• Set and evolve the operating model and location strategy, identifying opportunities to centralize processes in a hub or shift work across sites while maintaining resiliency.
• Lead regional projects across branches to drive efficiency, automation, and standardisation.
• Partner with regional product and client service teams on initiatives requiring operations engagement to improve product capability and client experience.
• Ensure procedures and controls meet local and global legal, regulatory, and industry requirements across locations.
• Implement best practices across branches, including documentation standards, governance routines, and consistent execution.
• Drive the risk and controls agenda, including error tracking, issue management, and remediation governance.
• Lead incident response coordination and communications for events impacting cash operations across the region.
• Maintain incident and resiliency documentation and readiness routines, ensuring requirements are completed on time and to standard.
• Build strong partnerships with branch leads and stakeholders across business, product, service, technology, risk, compliance, and audit teams.
• Provide clear updates to senior leadership on performance, risks, priorities, and delivery progress.

Skills

Leadership

Influence

Stakeholder management

Communication

Program/project management

Risk & controls

Education

Bachelor Degree

Job description

JPMorgan Chase Bank, N.A. seeks a Vice President to oversee Regional Cash Operations across Asia. You will lead regional projects to boost efficiency, automation, and standard working practices, while ensuring robust controls and regulatory compliance.

The role requires shaping location strategy, centralising processes where appropriate, and managing incident readiness in a matrixed organization. You will collaborate with product, client service, risk, compliance, and branch leads, delivering