Analytics & Insights Lead

TDCX, Inc.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Learning & development programs

Flexible working arrangements

World-class workspaces

Job summary

TDCX, Inc. in Singapore is a leading global BPO delivering CX, digital marketing, and content moderation services. We empower brands with data-driven insights and scalable solutions to help them grow.

We are seeking a Data Analyst to provide metrics, reporting and variance analysis, develop dashboards in Tableau and Power BI, and support staffing decisions to improve productivity and profitability across our call center programs.

Qualifications

• Advanced degree or higher in any field preferred.
• Minimum 2 years of related experience in analytics or reporting.
• Extensive practical knowledge in data import for reporting, dashboards, and KPI analysis.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis from in-depth analyses.
• Prepare and analyze daily, weekly, monthly reports and presentations on KPIs and key data.
• Perform market analysis to support business decisions and strategic planning.
• Run and analyze reports to inform staffing decisions for productivity and profitability goals.
• Review systems and develop strategies to improve efficiency and effectiveness.

Skills

Tableau

Power BI

Data analysis

Reporting

Excel

Education

Advanced/Higher/Graduate Diploma

Bachelor’s degree

Post Graduate Diploma

Tools

Tableau

Power BI

Excel

Job description

TDCX, Inc. in Singapore is a leading global BPO delivering CX, digital marketing, and content moderation services. We empower brands with data-driven insights and scalable solutions to help them grow.

We are seeking a Data Analyst to provide metrics, reporting and variance analysis, develop dashboards in Tableau and Power BI, and support staffing decisions to improve productivity and profitability across our call center programs.