Team Lead Philippines Operations Management 1-October-2026

TDCX, Inc.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Medical, insurance & social security

World-class workspace

Recognition programs

Learning & development plans

Positive work culture

Direct public transport access

Flexible working arrangements

Coaching from experts

Global company with awards

Job summary

TDCX is seeking a capable Manager to lead the day-to-day management of the contact centre, ensuring KPI targets are met and service levels are maintained across customers.

You will develop and distribute performance reports, establish procedures, coach team members, and collaborate with CX and Training to address issues and drive metrics for seasonal needs and client requirements.

Qualifications

• Bachelor-level education or above in any field.
• 2 years of related industry experience preferred.
• Experience leading teams to meet KPIs and metrics.
• Strong communication and analytical abilities in English.

Responsibilities

• Manage day-to-day contact centre operations to meet KPIs.
• Develop and distribute daily/weekly/monthly performance reports; advise Project Manager.
• Establish procedures aligning with company standards and directives.
• Provide coaching to ensure KPI achievement and policy adherence.
• Collaborate with CX and Training to address issues and balance priorities.
• Enhance team performance through regular coaching and team briefings.

Skills

Strong communication skills

Interpersonal skills

Project management

Resource management

Leadership & motivation

Decision making & analytical thinking

English proficiency

Education

Advanced/Higher/Graduate Diploma or Bachelor's degree

Post Graduate Diploma or Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Assist and manage the team in the absence of the Team Leader.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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