Ops Risk and Change Lead, Tied Distribution

AIA Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a Risk Management Specialist to oversee operational risks in Tied Distribution operations. Responsibilities include optimizing processes, conducting audits, and ensuring compliance with regulations. Candidates should have a Bachelor's degree and 6-8 years of experience in financial institutions, with strong analytical and communication skills. This role offers an opportunity to make a significant impact on the organization's operational efficiency and regulatory compliance.

Qualifications

• Minimum 6-8 years of relevant experience in financial institutions.
• Knowledge of Risk and Compliance function in insurance is preferred.
• Proficient in Excel, VBA, and Power BI.

Responsibilities

• Head the Ops Risk function for Tied Distribution Ops.
• Lead audit engagements and assess audit findings.
• Develop and implement risk management frameworks.
• Handle compliance enquiries and liaise with senior leadership.

Skills

Risk management

Compliance knowledge

Problem-solving

Communication

Excel proficiency

Education

Bachelor's degree

Tools

Excel

Power BI

VBA

Job description

Overview

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you’ll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About The Role

Identify and manage risk areas of Tied Distribution (TD) Ops functions (Agency Compensation, Campaigns, Incentives, Conventions, MI Reporting, Onboarding, Movements etc). Review and implement necessary controls. Optimize business processes and lead change projects/initiatives to improve operational efficiency. Collaborate with cross-functional teams to understand current processes, identify areas for improvement, implement solutions and drive measurable results. Ideate for strategic change management processes, ensuring smooth transition and disruption to business operations.

Role & Responsibilities

• Heads the Ops Risk function for TD Ops. Review SOPs, identify risk areas and conduct gap analysis with new/change in regulations or company policies. Ensure relevancy of existing controls and implement new ones where necessary. Improve documentation and proper archiving for easy retrieval.
• Lead and coordinate audit engagement across all sections in department, assess audit findings and handle audit questions.
• Ideate and lead change initiatives to mitigate risk and ensure compliance with regulatory and industry standards.
• Assess and handle regulatory and compliance enquiries. Acts as a key liaison between senior leadership, business units.
• Responsible for validating and submitting monthly attestation to BUs which department provides services to. Perform annual attestation review and declaration for department.
• Setup, maintain risk and control register for the Department. Ensure and support the department to complete controls review in timely manner.
• Handles Third Party Management, this includes onboarding of new vendors and performance management.
• Work closely with Legal on contractual matters and issues that require legal assistance.
• In charge of Business Continuity Management for the department. This includes BCP documentation, call tree exercise, disaster recovery etc.
• Support Head of Department in driving and delivering change management activities/projects. Support business case preparation, data analysis for business decisions and change justifications.
• Influence decision making processes by providing risk insights and recommendations.
• Lead change management process including stakeholders’ engagement and communication
• Coordinate/Conduct briefings/workshops for process owners to familarise with new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
• Prepare communications on change to both internal and external stakeholders.
• Increase risk awareness of the department. Conduct discussions and learnings from risk incident lessons.

Requirements

• Bachelor’s degree
• Minimum 6-8 years of relevant working experience in financial institutions, Knowledge of Risk and Compliance function in insurance is preferred.
• Strong knowledge of risk management frameworks, regulatory requirements and operational control mechanism.
• Proficient in Excel, VBA, Outlook Macro, Power BI an advantage
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team and stakeholders.
• Excellent writing skills.

About AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we’re transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

Join Us

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!