Client Relationship Manager

AIA Shared Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Singapore is seeking an experienced professional to drive renewal growth and manage relationships with corporate intermediaries. You will service existing accounts, present renewal terms, and support sales forecasting while maintaining strong client and partner engagement.

Role requires a Bachelor’s degree, 2–5 years of relevant experience, and professional licenses (HI, M5, M9). Excellent communication and project management skills are essential for success.

Qualifications

• Bachelor’s Degree is required.
• 2-5 years related industry experience.
• Certifications/licenses – HI, M5 and M9.
• Excellent communications and interpersonal skills.
• Strong customer focus and relationship-building ability.
• Good organizational and project management skills.
• Strong problem solving and stakeholder management skills.

Responsibilities

• Achieve renewal growth targets for the Broking Channel and other KPIs.
• Establish and maintain a strong business relationship with assigned intermediaries to service and grow corporate insurance accounts.
• Pro-actively schedule appointments and meet with intermediaries with regular engagement.
• Provide timely renewal status information and renewal growth data for management reporting and sales forecasting.
• Provide timely renewal terms or proposals for new lines of cover on existing accounts.

Skills

Relationship building

Communication

Customer focus

Project management

Sales forecasting

Education

Bachelor’s Degree

2-5 years experience

Tools

MS Office

Job description

About the Role

Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

Responsibilities

• Ability to achieve the renewal growth targets set for the Broking Channel and other key performance indicators as prescribed by the company;
• To establish and maintain a strong business relationship with assigned intermediaries to service and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the assigned intermediaries with regular meetings and engagement activities;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover on their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with intermediaries, as well as able to support and jointly conduct Employee Communication Sessions to the members of existing corporate customers;
• Participate in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;

Work Location

This position will be based at the AIA Tower in Robinson Road

Requirements

• Bachelor’s Degree
• At least 2-5 years related industry experience
• Certifications/licenses – HI, M5 and M9
• Excellent communications and interpersonal skills
• Strong Customer focus and relationship-building ability
• Good organizational and project management skills
• Strong Problem Solving and Stakeholder Management Skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.

Bring your difference to AIA