Analyst II, App Support & Data Insights

SimplyGo Pte. Ltd.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Comprehensive benefits

Biennial training and development

Job summary

SimplyGo Pte. Ltd. in Singapore is seeking an Analyst II, Business Analysis & Application Support to maintain stable operations, manage incidents, monitor systems, and perform data analysis.

You will be a SME, collaborating with stakeholders and vendors to resolve issues, support releases, ensure compliance, and drive continuous improvement. You will gain exposure to end-to-end IT operations, incident management, and data-driven decision making while working with cross-functional teams in a

Qualifications

• 2–5 years’ experience in IT operations, end-user management, or production application support for mission-critical/high-availability systems.
• Understanding of application architecture, APIs, system integrations, batch processing, and job scheduling.
• Strong troubleshooting, root cause analysis, and SQL-based data analysis skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage and resolve incidents, service requests, and problem tickets per SLAs and escalation procedures.
• Perform incident triage, impact assessment, prioritization, and root cause analysis; implement preventive measures.
• Monitor application health, logs, and alerts to proactively identify and mitigate issues.
• Act as SME on application behavior, workflows, and integrations; collaborate with development, infrastructure, cloud teams, and vendors.
• Support deployments, releases, and change activities; perform post-deployment validation and smoke testing.

Skills

SQL

Incident management

Data analysis

System monitoring

Stakeholder management

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow

Jira

Job description

SimplyGo Pte. Ltd. in Singapore is seeking an Analyst II, Business Analysis & Application Support to maintain stable operations, manage incidents, monitor systems, and perform data analysis.

You will be a SME, collaborating with stakeholders and vendors to resolve issues, support releases, ensure compliance, and drive continuous improvement. You will gain exposure to end-to-end IT operations, incident management, and data-driven decision making while working with cross-functional teams in a