Application Support Specialist: Monitoring & Incidents

Groupecreditagricole; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Groupecreditagricole in Singapore seeks a Support Analyst to define and implement application monitoring with the build team, supervise daily and monthly risk data chains, and support overnight batches to minimize downtime.

You will provide level 1-2 support to business users, analyze incidents, and maintain knowledge bases, collaborating with development and operations to prioritize problems and quality of service.

Responsibilities

• Define and implement in coordination with the build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests coming
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

Job description

Groupecreditagricole in Singapore seeks a Support Analyst to define and implement application monitoring with the build team, supervise daily and monthly risk data chains, and support overnight batches to minimize downtime.

You will provide level 1-2 support to business users, analyze incidents, and maintain knowledge bases, collaborating with development and operations to prioritize problems and quality of service.