Alumni CRM & Engagement Platform Lead

ERP21 PTE LTD; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

ERP21 PTE LTD in Singapore is seeking an Alumni CRM Specialist to manage and support the alumni relationship management platform, focusing on engagement, communication, and data-driven outreach for alumni and stakeholders.

You will handle day-to-day operations, data integrity, user segmentation, events, and reporting, collaborating with internal teams to improve platform usability while ensuring PDPA compliance.

Qualifications

• Diploma or degree in business, IT, communications or related field.
• Experience with CRM systems or data management tools preferred.
• Good communication and stakeholder management skills.
• Comfortable working with data (Excel, basic reporting tools).
• Organized, detail-oriented, able to manage multiple tasks.
• Some experience in events or community engagement is a plus.

Responsibilities

• Manage day-to-day operations of the alumni/CRM platform.
• Maintain accurate alumni data and ensure database quality and integrity.
• Support segmentation of users for targeted communications and campaigns.
• Coordinate engagement activities such as events, newsletters and outreach programs.
• Work with internal teams to improve user experience and platform functionality.
• Generate basic reports and insights on engagement and platform usage.
• Handle user queries and provide platform support to alumni and staff.
• Assist in onboarding new users into the system.
• Ensure compliance with data protection and governance policies (PDPA).

Skills

CRM systems

Data management

Communication

Excel

Stakeholder management

Event coordination

Education

Diploma/Degree in Business/IT/Communications

Tools

CRM platforms

Reporting tools

Job description

ERP21 PTE LTD in Singapore is seeking an Alumni CRM Specialist to manage and support the alumni relationship management platform, focusing on engagement, communication, and data-driven outreach for alumni and stakeholders.

You will handle day-to-day operations, data integrity, user segmentation, events, and reporting, collaborating with internal teams to improve platform usability while ensuring PDPA compliance.