Senior CRM Engineer & Platform Lead

PARK AND PARTNERS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

PARK AND PARTNERS CONSULTANCY PTE. LTD. in Singapore seeks a Senior CRM Developer to design, develop, and support CRM and Order Management platforms.

You will build scalable backend services, secure REST APIs, and microservices while aligning with DevOps, observability, and CI/CD goals. With 4–10 years of enterprise experience, you will lead technical initiatives, mentor engineers, and ensure data integrity across CRM, billing, and provisioning domains.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• 4–10 years of software engineering experience within CRM, BSS/OSS, Order Management, Billing, or large-scale enterprise environments.
• Strong hands-on experience with Java, Spring Boot, REST APIs, microservices, and distributed systems.
• Solid SQL expertise in PostgreSQL and/or Oracle, including query optimization and performance tuning.
• Experience working with Kubernetes-based platforms and cloud environments, preferably AWS.
• Familiarity with DevOps practices, CI/CD pipelines, and production support environments.
• Experience working within Agile/Scrum delivery teams.
• Exposure to workflow orchestration engines and workflow-driven systems.
• Experience within telecommunications, CRM, billing, customer management, or order management domains will be highly advantageous.

Responsibilities

• Design, develop, and maintain backend services supporting Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration.
• Build and enhance workflow-driven processes for end-to-end order lifecycle orchestration, including validation, provisioning, and billing setup.
• Develop secure and scalable REST APIs for integration with billing, provisioning systems, digital channels, and third-party applications.
• Ensure API reliability, versioning, and backward compatibility across services.
• Design and implement microservices-based solutions to support evolving business requirements.
• Operate and maintain applications running on Kubernetes and cloud platforms, preferably AWS.
• Participate in production support, incident response, troubleshooting, and root cause analysis (RCA).
• Implement preventive measures and continuous improvements to reduce recurring production issues.
• Contribute to CI/CD pipeline enhancements, release automation, and deployment governance.
• Implement monitoring, logging, and alerting using tools such as Splunk, Prometheus, Grafana, and CloudWatch.

Skills

Java

Spring Boot

REST APIs

Microservices

Distributed systems

Education

Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or related discipline

Tools

Kubernetes

AWS

Job description

PARK AND PARTNERS CONSULTANCY PTE. LTD. in Singapore seeks a Senior CRM Developer to design, develop, and support CRM and Order Management platforms.

You will build scalable backend services, secure REST APIs, and microservices while aligning with DevOps, observability, and CI/CD goals. With 4–10 years of enterprise experience, you will lead technical initiatives, mentor engineers, and ensure data integrity across CRM, billing, and provisioning domains.