CRM Support Specialist — User Success & System Enablement

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

People Profilers Pte Ltd is seeking a CRM Support Specialist to provide day-to-day CRM user support across regional markets, manage access and onboarding, and troubleshoot issues. You will coordinate with vendors and internal tech teams to ensure timely resolutions and maintain system configurations and data quality.

The role includes gathering user feedback, facilitating training sessions, and supporting testing, reporting, and dashboards to track operational metrics.

Qualifications

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
• At least 2 years of experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot, or similar systems.

Responsibilities

• Provide day-to-day support to CRM users across regional markets, handling queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Skills

Customer support

Communication

Troubleshooting

Stakeholder coordination

Training

Education

Diploma or Degree in Business/Marketing/IT

Tools

Salesforce

Microsoft Dynamics

SugarCRM

HubSpot

Job description

People Profilers Pte Ltd is seeking a CRM Support Specialist to provide day-to-day CRM user support across regional markets, manage access and onboarding, and troubleshoot issues. You will coordinate with vendors and internal tech teams to ensure timely resolutions and maintain system configurations and data quality.

The role includes gathering user feedback, facilitating training sessions, and supporting testing, reporting, and dashboards to track operational metrics.