STATION OFFICER- SIN

Darussalam Assets Sdn Bhd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Royal Brunei Airlines Sdn Bhd's Ground Services department in Singapore seeks a Station Operations Lead to support the Station Manager in overseeing all ground handling activities at Changi Airport, ensuring safe, efficient, high-quality passenger and cargo services in line with RB standards and regulatory requirements.

You will work with RB staff and partners to drive on-time performance, comply with the Ground Operations Manual, manage disruptions, and coordinate audits, VIP movements, and

Qualifications

• Diploma or vocational qualification with relevant operational experience acceptable.
• Experience in aviation operations or ground handling preferred.
• Strong leadership, communication, and customer service orientation.

Responsibilities

• Ensure safety and security standards are maintained via the Safety Management System (SMS).
• Adhere to Ground Operations Manual (GOM) by staff at Singapore Station.
• Achieve on-time performance targets within KPIs for Singapore Station.
• Coordinate with management and partners to ensure readiness for internal/external audits.
• Supervise airport operations to meet RB standards for passengers and cargo.
• Support commercial and revenue-generation initiatives for station targets.
• Coordinate with stakeholders on VVIP, VIP, and special cargo movements.
• Prepare operational reports and financial documentation on time.
• Manage disruptions to minimise passenger and cargo impact.
• Monitor station correspondence and ensure timely responses.
• Coordinate with Ground Services HQ to monitor replenishment of stocks.
• Perform other duties as directed by the Station Manager for Singapore.

Skills

Leadership & Team Coordination

Verbal & Written Communication

Airline & Airport Operations

Aviation Safety & Regulatory Awareness

Problem-Solving & Decision-Making

Work Under Pressure

Shift Flexibility

MS Office Proficiency

Team Leadership

Education

Diploma in Aviation Management or related field

Job description

Royal Brunei Airlines Sdn Bhd

Ground Services department, Operations Division

reporting directly to Station Manager - Singapore

Job Summary

Support the Station Manager - Singapore, in overseeing all aspects of ground handling operations and related airport operational activities at Singapore Changi Airport, ensuring the delivery of safe, efficient, and high-quality services to passengers and cargo in accordance with Royal Brunei Airlines' standards and regulatory requirements.

Key Responsibilities

• - Ensure safety and security standards are consistently maintained by RB staff and ground handling personnel through the effective implementation of the Safety Management System (SMS), supporting RB's strong safety performance record.
• - Ensure all operational processes and procedures, as outlined in the Ground Operations Manual (GOM), are consistently adhered to by ground handling personnel at Singapore Station.
• - Achieve and maintain on-time performance targets within the established KPIs for Singapore Station in a safe, efficient, and cost-effective manner.
• - Coordinate with management and ground handling partners to ensure full operational readiness and support during internal and external audits.
• - Supervise and coordinate airport operations to ensure passenger and cargo service standards meet Royal Brunei Airlines' requirements.
• - Support commercial and revenue-generating initiatives to achieve station and corporate revenue targets.
• - Coordinate with relevant stakeholders to ensure smooth handling of VVIP, VIP, and special cargo movements.
• - Prepare and submit operational reports and financial documentation accurately and within required timelines.
• - Coordinate with relevant stakeholders during operational disruptions, including delays, cancellations, and overbookings, to minimise impact and ensure a smooth travel experience for passengers and cargo.
• - Monitor and respond to station-related correspondence in a timely and professional manner, ensuring all matters are reviewed and addressed appropriately.
• - Coordinate with Ground Services Headquarters to ensure operational stationery and consumable stocks are regularly monitored and replenished as required.
• - Perform any other duties, assignments, or special projects as directed by the Station Manager, Singapore, or Ground Services Management.

Qualifications and Experience

• - Diploma in Aviation Management, Business Administration, or a related field. Candidates with a vocational qualification and relevant operational experience may also be considered.
• - Relevant experience in the aviation industry may be considered in lieu of formal qualifications.
• - Experience in front-line customer service and ground handling operations is preferred.

Key Skills and Competencies

• - Leadership and Team Coordination
• - Excellent Verbal and Written Communication Skills
• - Knowledge of Airline and Airport Operations
• - Aviation Safety, Security and Regulatory Compliance Awareness- Customer Service and Stakeholder Management
• - Strong Problem-Solving and Decision-Making Skills
• - Ability to Work Under Pressure in a Fast-Paced Environment
• - Flexibility to Work Shifts and Irregular Hours
• - Proficiency in Microsoft Office Applications
• - Ability to Lead and Motivate Teams

Training

• - Customer Service
• - Dangerous Goods
• - Ramp Safety
• - Security Awareness
• - Emergency Response
• - Safety Management System
• - Departure Control System
• - Weight and Balance Control System

Requirements

• - Applicants must have existing eligibility to work in Singapore. Royal Brunei Airlines is unable to provide Employment Pass or Work Pass sponsorship for this position.
• - Proficiency in English is required. Proficiency in an additional language (e.g. Mandarin Chinese, French, German, Italian, or Korean) would be an advantage in serving international customers.
• - Ability to work on a shift basis and demonstrate initiative in a dynamic operational environment.
• - Strong teamwork, communication, and customer service orientation.