Airport Operations Officer

CHINA EASTERN AIRLINES CO. LTD., SINGAPORE BRANCH; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

China Eastern Airlines Co. Ltd., Singapore Branch is seeking an Airport Operations Officer to support daily airport activities, ensuring safe, smooth and efficient passenger and flight handling for both departures and arrivals.

You will be involved in passenger services, baggage coordination, flight operations support, terminal-side activities, and ramp operations, while upholding safety and regulatory procedures.

Qualifications

• Experience in airport operations.
• Knowledge of ground handling processes.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist passengers with check-in, boarding, arrival assistance, and terminal guidance.
• Support baggage services and coordinate with ground handling teams for departure and arrival flights.
• Oversee ramp operations, including cargo/baggage loading, verify Loadsheets against hold arrangements, and ensure safety standards.
• Monitor ground service equipment and apron personnel to enforce safety protocols and prevent collisions.
• Assist in daily flight operations, including delays and irregular operations.
• Support flight safety and operational safety per regulatory procedures.
• Provide assistance to passengers with special needs when required.
• Liaise with airport stakeholders, ground handling agents, and internal teams to ensure smooth operations.
• Perform operational and administrative duties as assigned.

Skills

Passenger services

Ground handling coordination

Ramp operations

Safety monitoring

Flight operations support

Stakeholder liaison

Tools

GSE oversight

Job description

As a Airport Operations Officer, yousupport the airline's daily airport operations by ensuring safe, smooth, and efficient passenger and flight handling for both departure and arrival flights. You will be involved in passenger services, baggage coordination, flight operations support, terminal-side operational activities, and ramp loading and operational safety monitoring.

Key Responsibilities:

• Assist passengers with check-in, boarding, arrival assistance, and terminal guidance


• Support baggage services and coordinate with ground handling teams for departure and arrival flights


• Oversee ramp operations, including supervising cargo/baggage loading, verifying Loading Instruction Reports (LIR) and Loadsheets against actual hold arrangements, and ensuring compliance with photography verification standards


• Monitor ground service equipment (GSE) and personnel on the apron to enforce safety protocols and prevent aircraft collision risks


• Assist in daily flight operations, including delays, disruptions, and irregular operations


• Support flight safety and operational safety in accordance with airline, airport, and civil aviation regulatory procedures


• Provide assistance to passengers with special needs when required


• Liaise with airport stakeholders, ground handling agents, and internal teams to ensure smooth terminal and ramp operations


• Perform operational and administrative duties as assigned.