Airline Ticketing & Customer Experience Specialist

CHINA SOUTHERN AIRLINES COMPANY LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

China Southern Airlines Company Limited is seeking a professional in sales and customer support to handle ticketing, reservations, e-commerce inquiries, and daily commercial operations in Singapore. The role emphasizes prompt, accurate responses and superior service to customers and agents.

Responsibilities include managing inquiries via walk-in, phone, and email, handling domestic and international ticketing questions, and supporting digital marketing tasks to grow online sales.

Qualifications

• Diploma or equivalent is required.
• Strong communication and interpersonal skills to engage with customers and agents.
• Customer-oriented attitude with a positive and professional approach.

Responsibilities

• Respond promptly to ticketing, reservation, e-commerce sales, and enquiries to support operations.
• Manage walk-in customers, calls, and emails to resolve enquiries professionally.
• Process international and domestic ticketing queries for accurate service delivery.
• Address Sky-pearl Club membership queries with clear communication.
• Build and maintain positive customer relationships to enhance satisfaction.
• Deliver customer service to ensure satisfaction with products and services.
• Assist with e-commerce tasks including email marketing, website management, and digital initiatives.

Skills

Communication skills

Customer service mindset

Ticketing knowledge

Education

Diploma holder

Job description

China Southern Airlines Company Limited is seeking a professional in sales and customer support to handle ticketing, reservations, e-commerce inquiries, and daily commercial operations in Singapore. The role emphasizes prompt, accurate responses and superior service to customers and agents.

Responsibilities include managing inquiries via walk-in, phone, and email, handling domestic and international ticketing questions, and supporting digital marketing tasks to grow online sales.