part time Airline Assistant

CHINA SOUTHERN AIRLINES COMPANY LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

China Southern Airlines Company Limited is seeking a professional in sales and customer support to handle ticketing, reservations, e-commerce inquiries, and daily commercial operations in Singapore. The role emphasizes prompt, accurate responses and superior service to customers and agents.

Responsibilities include managing inquiries via walk-in, phone, and email, handling domestic and international ticketing questions, and supporting digital marketing tasks to grow online sales.

Qualifications

• Diploma or equivalent is required.
• Strong communication and interpersonal skills to engage with customers and agents.
• Customer-oriented attitude with a positive and professional approach.

Responsibilities

• Respond promptly to ticketing, reservation, e-commerce sales, and enquiries to support operations.
• Manage walk-in customers, calls, and emails to resolve enquiries professionally.
• Process international and domestic ticketing queries for accurate service delivery.
• Address Sky-pearl Club membership queries with clear communication.
• Build and maintain positive customer relationships to enhance satisfaction.
• Deliver customer service to ensure satisfaction with products and services.
• Assist with e-commerce tasks including email marketing, website management, and digital initiatives.

Skills

Communication skills

Customer service mindset

Ticketing knowledge

Education

Diploma holder

Job description

Company Overview

China Southern Airlines Company Limited, headquartered in Guangzhou, is China's largest airline operating over 3,000 daily flights to 230 destinations worldwide. It leads in passenger traffic and cargo volume with a modern fleet including Boeing and Airbus aircraft.

Job Summary

Provide professional sales and customer support, including ticketing, reservations, e-commerce enquiries, and customer service, while supporting daily commercial operations.

Responsibilities

• Respond promptly and accurately to ticketing, reservation, e-commerce sales, and administrative enquiries to support commercial operations
• Manage walk-in customers, incoming calls, and emails to resolve general enquiries efficiently and professionally
• Process international and domestic ticketing queries to ensure accurate and timely service delivery
• Address Airlines Sky-pearl Club membership queries with clear and helpful communication
• Build and maintain positive customer relationships using strong interpersonal skills to enhance customer satisfaction
• Deliver customer service that ensures satisfaction with products and services through attentive support
• Assist with e-commerce tasks including email marketing, website management, and digital marketing initiatives to support online sales growth
• Support additional duties as assigned by the Department Manager to contribute to team objectives

Preferred competencies and qualifications

• Minimum Diploma holder or equivalent
• Strong communication and interpersonal skills to engage effectively with customers and agents
• Customer-oriented attitude with a positive and professional approach