Airline Check-In & Passenger Support Specialist

dnata Singapore Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

dnata Singapore Pte Ltd is seeking a Customer Services Assistant to support passengers at check-in counters, verify travel documents, and assist guests including those with special needs. You will uphold safety standards and respond professionally to issues arising from flight operations and automated check-in systems.

This role requires good communication, physical ability for lifting baggage, and a willingness to work in shifts to cover 24/7 schedules.

Qualifications

• Minimum GCE 5 “N” levels and above.
• Customer service experience preferred.

Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Skills

Customer service

Communication skills

Education

GCE N Level or equivalent

Job description

dnata Singapore Pte Ltd is seeking a Customer Services Assistant to support passengers at check-in counters, verify travel documents, and assist guests including those with special needs. You will uphold safety standards and respond professionally to issues arising from flight operations and automated check-in systems.

This role requires good communication, physical ability for lifting baggage, and a willingness to work in shifts to cover 24/7 schedules.