[Immediate Hiring] Part Time - Customer Service Assistant

dnata Singapore Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

dnata Singapore Pte Ltd is seeking a Customer Services Assistant to support passengers at check-in counters, verify travel documents, and assist guests including those with special needs. You will uphold safety standards and respond professionally to issues arising from flight operations and automated check-in systems.

This role requires good communication, physical ability for lifting baggage, and a willingness to work in shifts to cover 24/7 schedules.

Qualifications

• Minimum GCE 5 “N” levels and above.
• Customer service experience preferred.

Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Skills

Customer service

Communication skills

Education

GCE N Level or equivalent

Job description

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Note:

Selected candidates will be invited to attend a walk-in interview on Thursday, from 9:00 AM to 6:00 PM in Singapore.

Singaporean are encouraged to express their interest in advance.