Airline Passenger Experience Specialist

FUTURE BRIGHT PTE. LTD.; Singapore; On-site; SGD 18,000 - 24,000; Full time

Job summary

FUTURE BRIGHT PTE. LTD. is seeking a customer-focused airline service agent to assist passengers with check-in, document verification, and boarding procedures. You will issue boarding passes and baggage tags, inspect baggage, and handle excess charges while maintaining high standards of safety and courtesy.

The role emphasizes providing clear information to passengers, supporting timely departures, and delivering excellent service in a fast-paced airport environment.

Responsibilities

• Greet airline passengers warmly to create a welcoming environment
• Check in passengers accurately for their departure flights to ensure correct boarding
• Verify passengers’ travel visas and valid travel documents to comply with regulations
• Issue boarding passes and baggage tags efficiently to facilitate boarding and baggage handling
• Inspect and check baggage to meet airline and security requirements
• Collect excess baggage charges from passengers as per airline policies
• Provide clear travel and airport information to assist passengers in their journey
• Manage airline flight departure processes to ensure timely departures
• Relay airline policies to passengers to ensure compliance and awareness
• Deliver excellent customer service to enhance passenger satisfaction
• Perform meet and greet services to support passenger needs
• Execute basic computerized transactions related to check-in and ticketing processes

Job description

FUTURE BRIGHT PTE. LTD. is seeking a customer-focused airline service agent to assist passengers with check-in, document verification, and boarding procedures. You will issue boarding passes and baggage tags, inspect baggage, and handle excess charges while maintaining high standards of safety and courtesy.

The role emphasizes providing clear information to passengers, supporting timely departures, and delivering excellent service in a fast-paced airport environment.