Airfreight Import Specialist – Client‑Focused & Team‑Driven

AGI FREIGHT SINGAPORE PTE LTD; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

AGI Freight Singapore Pte Ltd is seeking a proactive Freight Forwarding Associate to support daily shipping operations in Singapore. You will execute AWB per client and service instructions, manage inbound and outbound documents, and assist customers via email and telephone while ensuring accuracy and timeliness.

This role requires strong teamwork, clear communication, and the ability to respond promptly to complaints and enquiries with practical solutions.

Qualifications

• Experience in Import or Export shipping documentation.
• 1–2 years in a freight forwarding company.
• Able to meet deadlines as directed by supervisor/manager.
• Team player with cooperative attitude.
• Knowledge of costing and billing is an added advantage.

Responsibilities

• Execute AWB per client and service instructions; comply with terminal/airline requirements.
• Handle inbound or outbound shipment documents.
• Assist customers’ requests via email and telephone when needed.
• Respond to complaints and enquiries promptly with possible solutions.
• Demonstrate teamwork with clear workflow communication.
• Take on tasks delegated by Department Supervisor/Manager.
• Work 5.5 days per week as part of the team after probation.

Skills

Teamwork

Customer service

Documentation

Communication

Job description

AGI Freight Singapore Pte Ltd is seeking a proactive Freight Forwarding Associate to support daily shipping operations in Singapore. You will execute AWB per client and service instructions, manage inbound and outbound documents, and assist customers via email and telephone while ensuring accuracy and timeliness.

This role requires strong teamwork, clear communication, and the ability to respond promptly to complaints and enquiries with practical solutions.