Airfreight Export Operations Leader

WECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking an experienced export customer service professional to oversee daily airfreight shipments from booking to final closure.

You will coordinate with airlines, customs, and internal teams, keeping customers updated, resolving issues quickly, and driving process improvements to enhance service quality. The role also involves mentoring junior staff, identifying operational risks, and reporting findings to management with clear follow-up actions.

Responsibilities

• Oversee daily airfreight export shipments from booking to final shipment closure.
• Provide shipment updates to customers and coordinate solutions to issues.
• Liaise with airlines, ground handling agents, transport providers, customs authorities, and internal teams to facilitate cargo acceptance and departure.
• Track shipment milestones and service performance to meet customer commitments and internal KPIs.
• Manage escalated or high-value shipments and resolve delays, documentation issues, and customs-related matters.
• Review workflows to reduce processing errors, minimise delays, and improve customer experience.
• Ensure shipment files, billing records, and compliance documentation are maintained accurately.
• Assist in guiding junior customer service personnel on export workflows and documentation requirements.
• Report significant operational risks and unresolved customer issues to management and follow-up actions.

Job description

WECRUIT PTE. LTD. in Singapore is seeking an experienced export customer service professional to oversee daily airfreight shipments from booking to final closure.

You will coordinate with airlines, customs, and internal teams, keeping customers updated, resolving issues quickly, and driving process improvements to enhance service quality. The role also involves mentoring junior staff, identifying operational risks, and reporting findings to management with clear follow-up actions.