Airfreight Customer Service

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a diligent Logistics Customer Service Coordinator to support international shipments. You will collaborate with partners, verify documents, and monitor freight status to keep customers informed.

Ideal candidates have 1–2 years in customer service, a good grasp of shipping terms for air and sea, and a strong sense of responsibility. You will work closely with teams to ensure timely, compliant shipment processes.

Qualifications

• GCE O levels is required.
• Strong customer service orientation is essential.
• Experience in logistics or freight-forwarding is advantageous.

Responsibilities

• Collaborate with international partners to manage shipment operations effectively.
• Handle inquiries from customers promptly and prioritize shipment urgency.
• Conduct monthly closing processes and investigate incidents affecting service quality.
• Verify shipping documents, including AWB/BL, and address discrepancies with customers and overseas agents.
• Assess buying and selling rates to ensure shipments meet profitability standards.
• Obtain confirmations for commercial decisions on shipping with negative figures.
• Review draft debit notes from suppliers and verify correct customer rates.
• Provide timely updates on flight and vessel details, monitoring shipments and informing customers of freight status.
• Ensure compliance with customers’ SOPs and shipment handling requirements before shipping or delivery.
• Oversee PO activation and coordinate with origin/destination offices for smooth shipment management.
• Review Open PO report to confirm shipment activation and seek customer approval when necessary.
• Create and manage PO with Destination Office as required.
• Prepare weekly reports and participate in relevant meetings with customers.
• Assist with additional tasks assigned by Supervisor/Manager.

Skills

Customer service

Team collaboration

Self-discipline & initiative

Education

GCE 'O' levels

Job description

Responsibilities

• Collaborate with international partners to manage shipment operations effectively.
• Handle inquiries from customers promptly and prioritize shipment urgency.
• Conduct monthly closing processes and investigate incidents affecting service quality.
• Verify shipping documents, including AWB/BL, and address any discrepancies with customers and overseas agents.
• Assess buying and selling rates to ensure shipments meet profitability standards.
• Obtain necessary confirmations for commercial decisions on shipping with negative figures.
• Review draft debit notes from suppliers and verify implementation of correct customer rates.
• Provide timely updates on flight and vessel details, monitoring shipments and informing customers of freight status.
• Ensure compliance with customers’ SOPs and shipment handling requirements before shipping or delivery.
• Oversee Purchase Order (PO) activation and coordinate with origin and destination offices for smooth shipment management.
• Review the Open PO report to confirm shipment activation and seek customer approval when necessary.
• Create and manage PO with Destination Office as required.
• Prepare weekly reports and actively participate in relevant meetings with customers.
• Assist with additional tasks assigned by Supervisor/Manager.

Requirements

• Minimum educational qualification of GCE ‘O’ levels.
• Strong customer service orientation.
• Excellent collaboration and interpersonal skills in a team setting.
• Self-discipline, initiative, and a strong sense of responsibility.
• 1-2 years of experience in customer service, preferably in a logistics or freight-forwarding environment.
• Familiarity with shipping terms and documentation for both air and sea transport is an advantage.