Air Freight Customer Solutions Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a professional to serve as the main liaison for customers regarding freight inquiries and support cargo operations. Responsibilities include coordinating with various departments, addressing complaints, and preparing shipping documentation.

The successful candidate will need to maintain customer records, track shipments, and ensure compliance with customs regulations while seeking areas for process improvement.

Responsibilities

• Serve as the main liaison for customers on freight-related inquiries.
• Coordinate with internal departments, carriers, and service providers.
• Address customer complaints efficiently with effective solutions.
• Prepare and verify all required shipping documentation.
• Track shipments and inform customers of updates.
• Assist in preparing freight quotations and support rate negotiations.
• Maintain up-to-date customer records.
• Ensure compliance with customs regulations and policies.
• Collaborate with the sales team on service-related questions.
• Proactively seek areas for improvement in service processes.

Job description

WECRUIT PTE. LTD. is seeking a professional to serve as the main liaison for customers regarding freight inquiries and support cargo operations. Responsibilities include coordinating with various departments, addressing complaints, and preparing shipping documentation.

The successful candidate will need to maintain customer records, track shipments, and ensure compliance with customs regulations while seeking areas for process improvement.