Air Freight Key Account Specialist - Ops & Support

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD is seeking an Air Freight Key Account Support Executive to join our team at Changi Alps. The role involves supporting end-to-end air freight shipments for key customers, coordinating the shipment process, planning cargo space, and providing timely updates on delays.

You will liaise with customers, overseas offices and internal departments, resolving issues and ensuring high service standards. Strong coordination, communication and customer service skills are essential.

Qualifications

• Minimum Diploma or GCE N/O Level.
• Experience in air freight operations preferred.
• Strong coordination and customer service skills.

Responsibilities

• Support end-to-end air freight import and export shipments for key customers.
• Coordinate shipment process and ensure SOP compliance.
• Plan cargo space and monitor flight uplift for timely updates.
• Liaise with customers, overseas offices and internal departments on status and discrepancies.
• Resolve operational issues and implement recovery actions to prevent service failures.
• Handle enquiries and complaints promptly.
• Prepare KPI reports for customers.

Skills

Air freight operations

Customer service

Coordination

Communication

Education

Diploma

GCE O/N Level

Tools

CW1

Job description

ADECCO PERSONNEL PTE LTD is seeking an Air Freight Key Account Support Executive to join our team at Changi Alps. The role involves supporting end-to-end air freight shipments for key customers, coordinating the shipment process, planning cargo space, and providing timely updates on delays.

You will liaise with customers, overseas offices and internal departments, resolving issues and ensuring high service standards. Strong coordination, communication and customer service skills are essential.