Air Freight Customer Success Specialist

TCI Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

TCI Express Pte Ltd is seeking a customer service and sales-support professional to handle enquiries and quotations for air freight shipments. You will manage import/export and cross-trade shipments, coordinating with internal teams and overseas agents to ensure smooth execution of shipments.

The role requires knowledge of air freight procedures, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum Diploma with 2 years of relevant experience in freight forwarding, logistics, customer service, or sales support
• Knowledgeable of air freight, import, export, or cross-trade shipment procedures
• Good communication skills with a customer-focused attitude
• Able to work independently and as part of a team in a fast-paced environment
• Singaporean only
• Grow your career with a role that provides stability, development, and opportunities for advancement.

Responsibilities

• Handle customer enquiries, sales support requests, and quotation preparation for air freight shipments
• Manage import, export, cross-trade, oversized cargo, and cross-border trucking enquiries and arrangements
• Coordinate with internal departments, customers, overseas agents, operations teams to ensure smooth shipment execution
• Liaise with carriers, airlines, agents for booking and shipment updates
• Prepare competitive pricing, RFQs, and freight solutions based on customer and project requirements
• Ensure timely and accurate completion of shipping documents, reports, and customer records
• Support key accounts by responding to service requests and resolving shipment-related issues promptly
• Handle customer complaints professionally and provide effective solutions
• Maintain service quality and customer satisfaction by following standard procedures and preventing recurring issues

Job description

TCI Express Pte Ltd is seeking a customer service and sales-support professional to handle enquiries and quotations for air freight shipments. You will manage import/export and cross-trade shipments, coordinating with internal teams and overseas agents to ensure smooth execution of shipments.

The role requires knowledge of air freight procedures, strong communication, and the ability to work independently in a fast-paced environment.