Air freight Customer Service

AIRTROPOLIS EXPRESS (S) PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

AIRTROPOLIS EXPRESS (S) PTE LTD is seeking an entry-level Air Export Coordinator in Singapore. You will learn to offer freight solutions, arrange air export bookings, coordinate pickups and flights, monitor statuses, and respond to queries from customers and overseas agents. Training will be provided; no prior experience required.

Join a dynamic logistics team and grow with on-the-job training, with opportunities to develop core export coordination skills and warehouse logistics coordination.

Qualifications

• No prior experience required; training will be provided.

Responsibilities

• Offer and propose freight solutions to customers.
• Receive and arrange air export shipment bookings from customers.
• Coordinate shipment flow: arrange pickup, book flights with carriers, manage warehouse logistics.
• Monitor shipment status: check departure and status of booked flights; handle recovery processes if necessary.
• Respond to customer and overseas agent queries regarding shipment bookings and rates.
• Perform ad hoc duties as assigned by the manager.

Skills

Freight solutions

Customer communication

Air export bookings

Logistics coordination

Problem solving

Job description

Roles & Responsibilities

• Offer and propose freight solutions to customers.
• Receive and arrange air export shipment bookings from customers.
• Coordinate shipment flow: Arrange pickup.
  Book flights with carriers.
  Manage warehouse logistics.
  
• Monitor shipment status: Check departure and status of booked flights.
  Handle recovery processes if necessary.
  
• Respond to customer and overseas agent queries regarding shipment bookings and rates.
• Perform ad hoc duties as assigned by the manager.

Experience: No prior experience required; training will be provided.