Air Freight Customer Service Officer

UPS SCS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UPS SCS (SINGAPORE) PTE. LTD. is seeking a logistics professional to support airfreight product development and coordination across Sales, Marketing, and operations.

You will assist in planning daily shipment movements in line with client needs and operational requirements, while working with airlines and vendors to optimize charges within margin guidelines. The role involves ensuring accurate airline billing, providing expert advisory on airfreight operations, and contributing to tenders

Qualifications

• Diploma or Bachelor in Logistics/SC/Business preferred.
• 3–5 years in airfreight or related field.
• Knowledge of IATA regulations; DG certification advantageous.
• Familiarity with customs/trade controls; relevant certs are a plus.

Responsibilities

• Assist in developing and enhancing airfreight products with Sales and Marketing.
• Coordinate daily shipment movements aligning with operational needs and customer requirements.
• Negotiate with airlines/vendors and manage charges per margin guidelines.
• Verify airline billing accuracy and resolve discrepancies promptly.
• Provide SME advisory in airfreight operations and support tenders including customs/trade compliance.
• Implement corrective actions from audits and operational gaps.
• Continuously review and improve processes to meet evolving customer expectations.

Skills

Airfreight planning

Cross-functional collaboration

Communication

Problem solving

Education

Diploma or Bachelor in Logistics/SC/Business

Job description

Job Responsibilities

• Support the supervisor in developing and enhancing airfreight forwarding products in collaboration with cross-functional teams such as Sales and Marketing.

• Assist in planning and coordinating daily shipment movements in line with operational requirements and customer needs.

• Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.

• Verify accuracy of airline billing and ensure timely resolution of discrepancies.

• Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.

• Implement corrective actions as directed by management in response to audit findings and operational gaps.

• Continuously review and improve work processes to ensure alignment with current operational requirements and evolving customer expectations

• Perform any other duties as assigned by the Management

Job Requirements

• Possess a Diploma or bachelor's degree of any discipline, preferably in Logistics & Supply Chain/Business Administration.

• Minimum of 3 to 5 years of experience in airfreight or related field.

• Strong knowledge of IATA regulations; Dangerous Goods (DG) certification or knowledge is an advantage.

• Familiarity with customs and trade control regulations; relevant certifications are a plus.

• Proven ability in airfreight planning and coordination, including direct engagement with airlines, terminals, and internal stakeholders.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.

• Strong problem-solving, organizational, and stakeholder management skills.

• Willing to work a 5.5-day work week on office hours.