Air Freight Customer Service

Aramex International Logistics Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Aramex Singapore is expanding and seeks an Air Freight Customer Service professional to join the Singapore team. You will interact with airlines for rate negotiations and bookings, engage customers with pricing options, and collaborate with Sales, Operations, and Accounts to ensure smooth shipments.

Ideal candidates have 1–2 years in air freight, strong negotiation and communication skills, and solid market knowledge to maintain pricing databases and reflect market changes.

Qualifications

• Solid understanding of air freight market dynamics, regulations, and procedures.
• Strong negotiation and communication with carriers and customers.
• Analytical and numerical skills to interpret data and track metrics.
• 1–2 years of air freight industry experience.

Responsibilities

• Interact with airlines for rate negotiations and bookings.
• Engage customers to present pricing options and discuss air freight costs.
• Collaborate with Sales, Operations and Accounts to execute shipments.
• Track and manage air freight contracts with carriers.
• Maintain pricing databases reflecting market conditions and costs.

Skills

Air freight knowledge

Negotiation

Communication

Analytical skills

Customer service

Job description

Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

ARAMEX Singapore is expanding! We are seeking Air Freight Customer Service to join our Singapore team.

Responsibilities:

• Airline Interaction: Communicate with airlines for rate negotiations and booking requests.

• Customer Interaction: Engage with customers to provide pricing options and discuss air freight costs.

• Team Collaboration: Work closely with Sales, Operations, and Accounts teams to ensure smooth execution of shipments.

• Contract Management: Track and manage air freight contracts with carriers, ensuring adherence to agreed rates and terms.

• Pricing Model Maintenance: Maintain and update pricing databases to reflect current market conditions, contract agreements, and operational cost changes.

Requirements:

• Industry Knowledge: Solid understanding of air freight market dynamics, regulations, and operational procedures.

• Negotiation & Communication Skills: Strong skills in negotiating with carriers and effectively communicating with customers.

• Analytical & Numerical Skills: Ability to analyze data, interpret trends, and track performance metrics.

• Experience: Minimum 1–2 years of experience in the air freight industry.