Air Export Customer Service Specialist (Entry Level)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Wecruit Pte Ltd is seeking an entry-level Logistics Coordinator to handle Air Export bookings and customer inquiries. Fresh graduates are welcome and training is provided. The role involves coordinating cargo collection, confirming flight details, and maintaining clear communication with overseas offices and customers.

This position emphasizes excellent customer service, timely problem solving, and accurate documentation, with opportunities for growth within a dynamic logistics team.

Qualifications

• Fresh graduate or non-experienced welcome (training provided).
• Customer service experience is a plus.

Responsibilities

• Attend to customers’ inquiries promptly and professionally.
• Prepare and process Air Export booking requests accurately.
• Arrange and coordinate the collection of cargo at customers’ premises.
• Provide booking confirmations and accurate flight details to customers.
• Manage customers’ expectations effectively and resolve any operational complaints.
• Correspond with overseas offices regarding shipment statuses and related inquiries.
• Verify vendor invoices for accuracy prior to processing.
• Prepare and generate periodic customer reports as required.

Skills

Customer service

Job description

Wecruit Pte Ltd is seeking an entry-level Logistics Coordinator to handle Air Export bookings and customer inquiries. Fresh graduates are welcome and training is provided. The role involves coordinating cargo collection, confirming flight details, and maintaining clear communication with overseas offices and customers.

This position emphasizes excellent customer service, timely problem solving, and accurate documentation, with opportunities for growth within a dynamic logistics team.