Global Airfreight Export Customer Liaison

Triton AI Pte Ltd; Singapore; On-site; SGD 39,000 - 78,000; Full time

Job summary

Triton AI Pte Ltd in Singapore is seeking a proactive logistics coordinator to support air export operations, coordinate shipments, and liaise with airlines, agents, and customers from our Changi East office.

You will prepare and verify AWB/HAWB, ensure export compliance, manage booking arrangements, monitor shipments, and provide timely updates on status and delays to maintain smooth movement and KPI performance.

Responsibilities

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
• Ensure export customs formalities and permit declarations are completed accurately and within timeline
• Monitor shipment departures and proactively update customers on any delays or operational issues
• Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
• Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
• Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
• Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
• Support customers with documentation discrepancies, shipment amendments, and special handling requirements
• Take on ad-hoc duties assigned by Supervisor/Manager

Job description

Triton AI Pte Ltd in Singapore is seeking a proactive logistics coordinator to support air export operations, coordinate shipments, and liaise with airlines, agents, and customers from our Changi East office.

You will prepare and verify AWB/HAWB, ensure export compliance, manage booking arrangements, monitor shipments, and provide timely updates on status and delays to maintain smooth movement and KPI performance.