AI Value Strategist - Insurance Process Transformation

Sapiens; Singapore; On-site; SGD 150,000 - 260,000; Full time

Job summary

Sapiens is seeking a senior strategist to reshape insurance processes using AI, partnering with COOs, front-line users, and the AI-FDE to deliver measurable improvements in cost, speed, and customer experience. The role requires deep P&C/L&A expertise and a track record in process redesign.

Based in Singapore, you will drive backlog-led discovery, ensure adoption, and collaborate across the ecosystem to land value for customers and stakeholders.

Qualifications

• 8+ years in P&C or L&A insurance operations or consulting; process redesign and business cases.
• Domain-expert-challenger; executive presence with COOs and CUOs and with front-line users.
• Working data fluency (SQL, Python or advanced Excel); low ego, high tolerance for ambiguity.
• A record of process redesign that delivered a measurable result: cost, speed, loss ratio or customer experience.
• Curiosity about AI: you have led automation or AI work, or you are ready to learn fast inside a pod.
• Experience of core insurance systems or Sapiens implementations would be desirable but not essential.

Responsibilities

• Run continuous direct discovery with process owners and front-line users; discovery is delivery work.
• Identify the real broken process and express the value hypothesis in terms a P&L owner recognises.
• Convert discovery into a live, prioritised backlog the AI-FDE can build against immediately.
• Own process redesign and adoption: the change counts only when customer people use the new process.
• Hold scope to the measurable business outcome through MVE build, validation and production.
• Present results and next priorities from front line to executive sponsor; feed patterns to the catalogue and R&D.
• Partners one-to-one with the AI-FDE. Not the BVDE (account-level value) or PDE (programme and commercial). Customer process owners co‑own adoption.

Skills

P&C Insurance operations

Process redesign

Executive presence

Data fluency (SQL, Python, Excel)

AI/Automation experience

Front-line user engagement

COO/CUO stakeholder management

Job description

Sapiens is seeking a senior strategist to reshape insurance processes using AI, partnering with COOs, front-line users, and the AI-FDE to deliver measurable improvements in cost, speed, and customer experience. The role requires deep P&C/L&A expertise and a track record in process redesign.

Based in Singapore, you will drive backlog-led discovery, ensure adoption, and collaborate across the ecosystem to land value for customers and stakeholders.