AI Strategist — Operations & Customer Experience

Atome; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hytech is seeking a senior AI Strategist to transform Operations and Customer Service. You will shape AI initiatives across client support, KYC/onboarding, payments, and risk operations, working with internal teams and external vendors to deliver scalable improvements.

The role emphasizes end-to-end execution, knowledge sharing, and standardizing processes to raise service quality and efficiency across the organization.

Qualifications

• 3-5 years of hands-on experience in AI development.
• Background in client service, operations/back office, or KYC/onboarding/compliance operations.
• Demonstrated experience in service quality improvement and process optimization.

Responsibilities

• Define and drive AI initiatives across Operations & Customer Service, aligned with business goals.
• Identify and prioritize use cases such as client support automation and resolution efficiency, KYC/onboarding, and payments/transaction operations.
• Translate business needs into execution plans: design solutions, evaluate vendors, and map implementations.
• Work with cross-functional teams including AI, data, compliance, risk, product and engineering to deliver end-to-end solutions.
• Oversee external AI vendors and manage performance and delivery quality.

Skills

AI development

Client service workflows

Operations / Back Office

KYC / Onboarding / Compliance

Process optimization

Job description

Hytech is seeking a senior AI Strategist to transform Operations and Customer Service. You will shape AI initiatives across client support, KYC/onboarding, payments, and risk operations, working with internal teams and external vendors to deliver scalable improvements.

The role emphasizes end-to-end execution, knowledge sharing, and standardizing processes to raise service quality and efficiency across the organization.