Agentic AI Engineer: Smarter Customer Service Automation

Hytech; Singapore; Presencial; SGD 90 000 - 150 000; Tempo integral

Resumo da oferta

Hytech is hiring to design, build, and deploy AI Agents and agentic workflows for customer service and operational use cases. You will develop production-ready LLM applications, including prompt engineering, structured outputs, function/tool calls, and context management.

Build RAG and knowledge retrieval solutions to improve accuracy and AI response quality and integrate AI with CRM, Zendesk, APIs, and internal platforms.

Qualificações

• Bachelor's degree in Computer Science, AI, Data Science, Software Engineering, or related discipline.
• 3+ years of relevant software engineering, AI/ML, or Applied AI experience.
• Strong Python development skills with backend/AI app experience (FastAPI or similar).
• Hands-on experience with LLMs, prompt engineering, RAG, embeddings/vector search, function/tool calling, and LLM evaluation.
• Experience building AI Agents or agentic workflows and agent orchestration frameworks.
• REST APIs, JSON, authentication, system integration, Docker/cloud deployment, production monitoring.
• Proven ability to take AI solutions from problem to prototype to production with measurable impact.
• Excellent communication and presentation skills in English and Chinese.

Responsabilidades

• Design, build, and deploy AI Agents and agentic workflows for customer service and operations.
• Develop production-ready LLM applications, including prompt engineering and context management.
• Build and optimize RAG/knowledge retrieval solutions for accuracy and quality.
• Develop AI-driven intent classification, decision logic, and routing decisions.
• Integrate AI solutions with CRM, Zendesk, APIs, and internal automation platforms.
• Establish monitoring for accuracy, hallucination, latency, cost, and business outcomes.
• Own AI use cases end-to-end from PoCs to production+monitoring and continuous improvement.
• Collaborate with CS, Automation, CRM, Product, and Engineering to translate pain points into scalable AI solutions.

Conhecimentos

Python

FastAPI

LLMs

RAG

Embeddings

REST APIs

Docker

CI/CD

Agent orchestration

English & Chinese

Formação académica

Bachelor's degree in CS/AI

Ferramentas

MCP

CI/CD tooling

Descrição da oferta de emprego

Hytech is hiring to design, build, and deploy AI Agents and agentic workflows for customer service and operational use cases. You will develop production-ready LLM applications, including prompt engineering, structured outputs, function/tool calls, and context management.

Build RAG and knowledge retrieval solutions to improve accuracy and AI response quality and integrate AI with CRM, Zendesk, APIs, and internal platforms.