AI-Driven Product Operations Lead

Singtel Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singtel is seeking a role focused on product administration and governance to support product engineering and admin activities across the enterprise. You will coordinate with Product Managers, IT, Operations and Sales to ensure governance and reporting standards are met while maintaining documentation and data quality.

The successful candidate will drive automation initiatives, improve workflows, and contribute to AI-enabled product administration solutions within a global technology environment.

Qualifications

• Diploma in Business, Information Systems, Engineering, Telecommunications, or a related discipline.
• 5 years of experience working with enterprise product catalog or CRM/ERP systems is advantageous.
• Basic understanding of financial statements.

Responsibilities

• Lead a team of product executives to support product, product engineering and general admin related activities.
• Coordinate product operations activities with Product Managers, IT, Operations, and Sales teams.
• Ensure product administration activities comply with governance policies and internal controls.
• Produce and review regular reports on financials, product status, product changes, and data quality metrics.
• Maintain product manuals, process documentation, and knowledge repositories.
• Monitor service requests and administrative tasks against agreed service levels.
• Identify opportunities to automate product administration activities.
• Recommend improvements to product governance processes and operational workflows.
• Participate in system enhancement and process improvement initiatives. Work with automation and AI initiatives to improve product administration efficiency.

Skills

Product administration

CRM/ERP familiarity

Data reporting

Education

Diploma in Business/IS/Engineering/Telecommunications

Tools

CRM software

ERP software

Job description

Singtel is seeking a role focused on product administration and governance to support product engineering and admin activities across the enterprise. You will coordinate with Product Managers, IT, Operations and Sales to ensure governance and reporting standards are met while maintaining documentation and data quality.

The successful candidate will drive automation initiatives, improve workflows, and contribute to AI-enabled product administration solutions within a global technology environment.