AI-Driven Cloud Contact Center Specialist

NCS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NCS PTE. LTD. is seeking a motivated incumbent to join our team to implement Amazon Connect cloud contact center solutions.

The role involves designing, configuring, and deploying contact center and AI-powered features, including conversational IVRs, real-time analytics, and generative AI capabilities. You will work closely with customers and internal teams, learn to configure contact flows, and help test, troubleshoot, and document deployments across CRM integrations and other business systems,

Qualifications

• Technical aptitude with an interest in cloud technologies and AI/GenAI solutions.
• Strong communication and interpersonal skills to work with customers and stakeholders.
• Willingness to learn Amazon Connect, AWS services, and customer experience best practices.
• Knowledge in Python/C#.Net Development.
• Team player mindset with proactive attitude.
• Attention to detail in configuration and testing work.

Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
• Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns
• Work with senior engineers and project managers to implement solutions tailored to customer requirements
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems
• Help test, troubleshoot, and document deployments
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features

Skills

Cloud technologies interest

Python development

C#.Net development

Communication skills

Team player

Attention to detail

Tools

Amazon Connect

AWS services

Job description

NCS PTE. LTD. is seeking a motivated incumbent to join our team to implement Amazon Connect cloud contact center solutions.

The role involves designing, configuring, and deploying contact center and AI-powered features, including conversational IVRs, real-time analytics, and generative AI capabilities. You will work closely with customers and internal teams, learn to configure contact flows, and help test, troubleshoot, and document deployments across CRM integrations and other business systems,