Junior Amazon Connect & AI Solutions Engineer

NCS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NCS is hiring for a Junior Amazon Connect Solutions Associate in Singapore. The role focuses on implementing AWS cloud contact center solutions with AI capabilities such as sentiment analysis and call summarization.

You will collaborate with customers and internal teams to design, configure, and deploy solutions tailored to business needs. Ideal candidates will have interest in cloud tech and GenAI, good communication skills, and a willingness to learn Amazon Connect and related AWS services.

Qualifications

• Technical aptitude with interest in cloud technologies and AI/GenAI solutions.
• Strong communication and interpersonal skills to work with customers and stakeholders.
• Willingness to learn Amazon Connect, AWS services, and customer experience best practices.
• Knowledge in Python/C#.Net Development.
• Team player mindset with proactive attitude.
• Attention to detail in configuration and testing work.

Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization.
• Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns.
• Work with senior engineers and project managers to implement solutions tailored to customer requirements.
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems.
• Help test, troubleshoot, and document deployments.
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features.

Skills

Cloud AI/GenAI

Communication skills

Amazon Connect learning

Python

C#.Net development

Team player

Attention to detail

Testing/configuration

Tools

Python

C#/.NET

AWS/Amazon Connect

Job description

NCS is hiring for a Junior Amazon Connect Solutions Associate in Singapore. The role focuses on implementing AWS cloud contact center solutions with AI capabilities such as sentiment analysis and call summarization.

You will collaborate with customers and internal teams to design, configure, and deploy solutions tailored to business needs. Ideal candidates will have interest in cloud tech and GenAI, good communication skills, and a willingness to learn Amazon Connect and related AWS services.