#EX Junior Amazon Connect Solutions Associate

NCS Pte Ltd; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

NCS Pte Ltd is seeking an incumbent to join our team implementing Amazon Connect cloud contact center solutions. You will design, configure and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

You will collaborate with customers and internal teams, learn AWS services, and help integrate with CRMs; strong communication and testing discipline are essential for success.

Qualifications

• Experience with cloud technologies and AI/GenAI solutions.
• Strong communication and interpersonal skills.
• Willingness to learn Amazon Connect, AWS services, and CX best practices.
• Knowledge in Python and C#/ .NET development.
• Team player with proactive attitude.
• Attention to detail in configuration and testing.

Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization.
• Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns.
• Work with senior engineers and project managers to implement solutions tailored to customer requirements.
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems.
• Help test, troubleshoot, and document deployments.
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features.

Skills

Strong communication

Team player

Attention to detail

Willingness to learn

Tools

Python

C# / .NET

AWS

Amazon Connect

Job description

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Job Summary:

We are seeking a motivated incumbentto join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

Key Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
• Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns
• Work with senior engineers and project managers to implement solutions tailored to customer requirements
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems
• Help test, troubleshoot, and document deployments
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features

Qualifications

Requirements:

• Technical aptitude with an interest in cloud technologies and AI/GenAI solutions
• Strong communication and interpersonal skills to work with customers and stakeholders
• Willingness to learn Amazon Connect, AWS services, and customer experience best practices
• Knowledge in Python/C#.Net Development
• Team player mindset with proactive attitude
• Attention to detail in configuration and testing work

Preferred Qualifications:

• Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects
• Basic understanding of AWS cloud fundamentals
• Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbots

Additional Information

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.