Junior Amazon Connect AI Solutions Associate

NCS Pte Ltd; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

NCS Pte Ltd is seeking an incumbent to join our team implementing Amazon Connect cloud contact center solutions. You will design, configure and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

You will collaborate with customers and internal teams, learn AWS services, and help integrate with CRMs; strong communication and testing discipline are essential for success.

Qualifications

• Experience with cloud technologies and AI/GenAI solutions.
• Strong communication and interpersonal skills.
• Willingness to learn Amazon Connect, AWS services, and CX best practices.
• Knowledge in Python and C#/ .NET development.
• Team player with proactive attitude.
• Attention to detail in configuration and testing.

Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization.
• Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns.
• Work with senior engineers and project managers to implement solutions tailored to customer requirements.
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems.
• Help test, troubleshoot, and document deployments.
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features.

Skills

Strong communication

Team player

Attention to detail

Willingness to learn

Tools

Python

C# / .NET

AWS

Amazon Connect

Job description

NCS Pte Ltd is seeking an incumbent to join our team implementing Amazon Connect cloud contact center solutions. You will design, configure and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

You will collaborate with customers and internal teams, learn AWS services, and help integrate with CRMs; strong communication and testing discipline are essential for success.